Technical Support Specialist

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Support product demonstrations and facilitate the progression of prospects through the sales funnel.

• Offer technical assistance.

• Be ready to address inbound inquiries resulting from marketing initiatives.

• Conduct or aid in customer and prospect demonstrations.

• Pose discovery questions to gain insight into customer requirements and business operations.

• Resolve customer inquiries related to POS functionality, workflows, basic setup, and prevalent operational challenges.

• Articulate product features in a clear, approachable, and practical manner.

• Record common customer inquiries, feedback from demos, and support situations.

• Ensure that every customer interaction is managed by a knowledgeable, personable, and solution-focused representative.

⛳️ Requirements

• Advanced English proficiency: C1+ is mandatory.

• Prior experience in roles such as scheduler, appointment setter, call center agent, sales development representative, or customer service representative.

• Strong phone communication skills and the ability to establish rapport quickly.

• Personable, confident, energetic, and friendly demeanor.

• Well-organized and disciplined in maintaining CRM notes and follow-up tracking.

• Comfortable engaging with business owners, store managers, and decision-makers.

• Capable of managing objections in a professional manner.

• Open to coaching and adaptable based on campaign feedback.

• Experience with warm leads or campaigns targeting existing customers.

• Background in merchant services, payments, POS, retail, SaaS, or B2B appointment setting.

• Familiarity with CRM and dialing tools.

• Experience executing warm transfers to sales or specialist teams.

🏝️ Benefits

• Comprehensive training and onboarding process.

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional development.

• Supportive and collaborative work environment.