Technical Sales Support Rep IV

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Selected candidates will be expected to demonstrate their success in software or hardware sales, showcasing performance, capabilities, or company achievements from previous roles or related experiences.

• You should thrive in an independent work environment. This position demands extensive knowledge and experience with computers, SaaS applications, and various software.

• Comfort with AI is essential, along with adherence to LexisNexis AI policies.

• A significant portion of your role, approximately 50%, will involve responding to RFPs. If writing isn't your strength, you may want to consider alternative positions, as this role is heavily writing-focused.

• If public speaking isn't your forte, be aware that the other 50% of the job includes public-facing responsibilities through virtual and occasional live demonstrations.

• A passion for problem-solving is crucial, as this is a primary aspect of our work.

• Collaborative teamwork is highly valued, as contributing to the overall team enhances our collective success through process improvements.

• Utilize best practices and knowledge of business challenges, both internal and external, to enhance products or services.

• Serve as a resource for colleagues with less experience, sharing insights and knowledge generously.

⛳️ Requirements

• A clear understanding that your objective is to boost sales by addressing business challenges for our customers and prospects.

• You will resolve these challenges by offering services or software, thereby enhancing the credibility of both the sellers and LexisNexis, as well as the value of our products.

• Familiarity with the supported software in relation to the Customer Experience, enabling you to communicate and demonstrate:

• How to use the products (clearly articulating their features and benefits).

• How to configure them.

• How to set up data to effectively showcase applications/features and reporting to existing and prospective clients.

• The ability to self-initiate and collaborate within a dynamic team, contributing both as an individual and a team member by sharing successes and best practices, and uplifting colleagues whenever possible.

• Competence in developing and contributing to videos, presentations, and other Sales Enablement tools for the Sales Team, Marketing, and others, aiding clients and prospects in understanding the effectiveness of the application/features.

• A solid grasp of SaaS software and the underlying technologies.

• Capability to read and interpret SOC reports, understand the implications of controls, and navigate technologies, helping to address customer inquiries regarding the application and its hosting or associated services (e.g., backup, disaster recovery, encryption, endpoint protections, etc.).

• You will collaborate with various departments to comprehend the software's functionality, both ideally and practically, gaining insights on best practices and technical awareness regarding our clients' real-world usage, and how our products address daily challenges beyond the standard feature descriptions.

• Understanding how each product influences our customers’ experiences, from system integrations and reporting to practical feature utilization, is crucial. Recognizing where our services provide superior value compared to other software is essential.

• Throughout your role as a Sales Solution Architect, you will collaborate with sales representatives and Proposal Management to enhance sales processes through responses to Technical/Functional RFPs, RFIs, and security questionnaires as needed.

• In fact, this aspect may constitute up to 50% of your responsibilities, second only to demonstrations, and could occasionally surpass them due to client demands.

• This necessitates the ability to translate your knowledge or that of others into written responses, building on previously gathered information in our established knowledge base, and generating new responses as you acquire knowledge about new products, technologies, and services for our Content Library.

• Coordination with a dedicated Proposal Manager is essential, as they play a vital role in managing all RFx activities critical to our deals, and this collaboration is key to our success.

• Your partnership with the Proposal Manager will be crucial for achieving job success.

• You will be responsible for possessing deep technical knowledge of the product portfolio to effectively demonstrate capabilities and benefits.

• Conduct regular webinars for new CLM and ELM releases aimed at both internal and external audiences.

• Communicate solutions and architecture effectively to clients and relevant third parties, both verbally and in writing.

• Develop proof of concept tools and demonstration materials.

• Provide Product Release training for internal and external clients.

• Enhance your knowledge of current and new products by attending relevant training sessions and meetings as directed by the Sales team, your manager, Product Management, or other Business Departments, including but not limited to Product Management Sprint Demos, Sales Team-focused product introductions, or similar training sessions directed by your manager or others.

🏝️ Benefits

• Health Benefits: A comprehensive, multi-carrier program providing medical, dental, and vision benefits.

• Retirement Benefits: A 401(k) plan with matching contributions and an Employee Share Purchase Plan.

• Wellbeing: Access to a wellness platform with incentives, a Headspace app subscription, Employee Assistance, and time-off programs.

• Insurance: Short- and long-term disability, life and accidental death insurance, critical illness, and hospital indemnity coverage.

• Family Benefits: Including bonding and family care leaves, as well as adoption and surrogacy benefits.

• Financial Accounts: Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Opportunity for up to two days of paid leave to participate in Employee Resource Groups and to volunteer with a charity of your choice.