Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address and resolve support tickets

• Take charge of the support process

• Develop, organize, and enhance visibility within the support area

• Execute the support process independently and with autonomy

• Prioritize requests to ensure prompt support

• Maintain effective communication with customers and internal teams

• Deliver empathetic, swift, and careful customer service

• Contribute to the growth of the support area

• Work at a technology firm that utilizes 360° cameras, drones, and laser scanning to revolutionize construction management

⛳️ Requirements

• Minimum of 2 years of experience in customer service

• Background in providing support for B2B SaaS and Help Desk environments

• Degree in Business Administration or a related field (completed or ongoing)

• Understanding of data analysis

• Excellent written and verbal communication skills

• Familiarity with Intercom and ClickUp

• Ability to work autonomously and take responsibility for managing processes independently

• Strong problem-solving abilities

• Organizational skills and capacity to prioritize tasks

• Effective communication with individuals and cross-functional teams

• Experience in providing support within an engineering or construction company is a plus, but not mandatory

🏝️ Benefits

• TotalPass - gym membership discount

• C4 Life and Clude - platforms promoting physical and mental well-being

• A day off during your birthday month

• 15 consecutive days of paid time off

• Fully remote position

• Employment through the PJ (Pessoa Jurídica) contractor model