Technical Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address customer inquiries pertaining to technical challenges, product-related queries, and remote monitoring support requirements.

• Accurately and thoroughly document customer interactions within specified systems.

• Identify, gather, and record pertinent information concerning product complaints and adverse events.

• Prepare and submit Field Contact Reports (FCRs) following departmental procedures and quality standards.

• Ensure adherence to company policies, operational procedures, work instructions, and regulations regarding patient data privacy.

• Exhibit strong time management and attendance practices while fulfilling service-level expectations.

• Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to efficiently resolve issues.

• Provide professional, positive, and solution-oriented support in all interactions.

⛳️ Requirements

• Proficient in the English language, both written and spoken.

• Excellent customer service and communication abilities.

• Capability to work effectively within a team setting and adapt to shifting priorities.

• Strong organizational skills, attention to detail, and the ability to manage multiple tasks concurrently.

• Competence in using computer systems and software applications.

🏝️ Benefits

• An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

• We provide reasonable adjustments to qualified individuals with disabilities.