Technical Support, Sales Representative

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Address incoming customer inquiries by providing expert advice and troubleshooting assistance.

• Deliver tailored solutions to support customers in expanding their businesses.

• Initiate discovery conversations with startups, sole proprietors, and established companies to assess their needs.

• Manage a high volume of inbound calls by actively listening to customers, understanding their requirements, resolving technical issues, and suggesting appropriate solutions.

• Assist customers in navigating their initial steps online and recommend products such as domain names and website design services.

• Keep up-to-date knowledge of products, services, pricing, and promotions.

• Recognize customer value and identify potential sales opportunities.

• Communicate effectively to establish rapport and promote the company's products and services.

• Achieve individual goals and performance metrics, including Availability, Net Promoter Score, and New Sales Per Day.

• Address technical questions through phone, email, and chat communication.

• Transition to outbound sales efforts as necessary.

⛳️ Requirements

• High school diploma, GED, or equivalent professional experience.

• A minimum of 2 years’ sales experience with a proven ability to understand customer needs.

• At least 2 years’ experience in a commission, bonus, and/or metrics-driven setting.

• Availability to work nights, weekends, and holidays as required by shift schedules.

• Technical proficiency in internet, email, and hosting technologies is a plus.

• Familiarity with productivity tools such as Office 365 and G-Suite is advantageous.

• Experience within online business environments is beneficial.

• Background in owning and/or managing a small and/or midsize business (SMB) is preferred.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Parental leave and wellness leave.

• Comprehensive healthcare coverage.

• Retirement savings program.

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid sick leave.

• Paid vacation and personal time off.

• Paid parental leave.

• Life insurance coverage.

• Short- and long-term disability insurance.

• Accidental Death & Dismemberment (AD&D) insurance.

• Mental health or Employee Assistance Programs (EAP).

• Options for remote or hybrid work.

• Paid holidays.

• Paid wellness days.

• Tuition assistance programs.

• Benefits for adoption, surrogacy, and fertility support.

• Dependent daycare and backup care benefits.

• Employee stock purchase plan.

• Financial education and advisory services.

• Employee Resource Groups.

• Variable incentive plan opportunities.

• Potential to earn commissions and variable incentive compensation.