Technical Support Representative, Trilingual – Portuguese, Spanish, English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the primary point of contact for external customers via email, chat, and phone.

• Offer assistance to customers in Portuguese, Spanish, and English by identifying, troubleshooting, and resolving technical issues related to our enterprise software and third-party applications.

• Elevate issues to higher support tiers when necessary.

• Investigate and address various inquiries regarding software capabilities from resellers and end users.

• Capture and document details related to support tickets and contribute to the Knowledge Base and documentation.

• Play an essential role in recommending enhancements to our product.

• Collaborate closely with other departments, including Engineering, IT, QA, and Sales.

• Have the chance to engage in special projects and tasks, such as report writing, product documentation, suggesting improvements for our products, and programming.

• Above all, ensure a World-Class customer experience.

⛳️ Requirements

• Over 2 years of previous experience as a technical support representative, showcasing exceptional customer service and troubleshooting abilities.

• Comprehensive understanding of Windows operating systems.

• Technical proficiency, with the capability to quickly learn and adapt to new software.

• Strong written and verbal communication skills, with the ability to articulate clearly and communicate effectively in English, Spanish, and Portuguese.

• Problem-solving skills and active listening abilities.

• Capability to collaborate successfully with various teams while also being self-driven to work independently.

• Ability to work as an independent contractor.

• Degree in Computer Science or Technology Certification or equivalent experience. Completion of CompTIA A+ certification is preferred.

🏝️ Benefits

• No benefits offered