Technical Support Representative II – Part Time

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver advanced technical support to customers facing technical challenges with products or services while ensuring exceptional customer service.

• Diagnose and resolve complex technical issues, providing prompt and effective solutions.

• Clearly and succinctly communicate technical solutions to customers with non-technical backgrounds.

• Refer complicated issues to senior team members when necessary.

• Record customer interactions and technical problems in a CRM system.

• Offer insights for product enhancements and improvements based on customer feedback and technical experiences.

• Enhance understanding of products, services, and procedures through training sessions and ongoing educational modules.

• Work in collaboration with other departments to address customer concerns.

• Maintain a positive, empathetic, and professional demeanor towards customers and team members.

• Follow company policies and procedures diligently.

⛳️ Requirements

• At least 2 years of experience in technical support or a similar role, ideally within a call center setting.

• Excellent communication skills, both spoken and written.

• In-depth technical troubleshooting expertise in hardware, software, and/or systems.

• Proficient in utilizing computer applications and software.

• Familiarity with CRM systems is preferred.

• Experience with BYOD (Bring-Your-Own-Device) equipment setup.

• Permanent remote work arrangement available.

🏝️ Benefits

• 21 Days of Annual Leave.

• Medical coverage.

• Remote Work Allowance (400 lei/month).

• Meal tickets (40 lei/working day).

• Performance Bonus.

• BYOD (Bring-Your-Own-Device) remote work setup.