Technical Support Representative I

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver advanced technical assistance to customers encountering issues with their products or services while ensuring outstanding customer experience.

• Diagnose and resolve complex technical challenges, providing prompt and efficient solutions to clients.

• Articulate technical solutions to non-technical customers in a straightforward and understandable manner.

• Refer intricate problems to senior team members when necessary.

• Record customer interactions and technical problems within a customer relationship management (CRM) system.

• Offer insights on product enhancements and improvements based on customer feedback and technical challenges.

• Enhance knowledge of products, services, and procedures by engaging in training programs and ongoing learning opportunities.

• Work collaboratively with other departments as required to address customer concerns.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues at all times.

• Comply with company policies and procedures.

⛳️ Requirements

• Preferred 6 months of experience in a technical support position or a comparable role.

• Strong verbal and written communication skills.

• Proficiency in utilizing computer applications and software.

• Experience with CRM systems is preferred.

• Background in Service Desk operations within the IT sector.

• Knowledge of troubleshooting desktop and laptop issues, including remote troubleshooting.

• Familiarity with IT Ticketing Systems.

• Detail-oriented with the ability to analyze situations and issues to provide suitable resolutions.

🏝️ Benefits

• 21 Days of Annual Leave.

• Medical Coverage.

• Remote Work Allowance (400 lei/month).

• Meal tickets (40 lei/working day).

• Performance Bonus.