Technical Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries promptly and professionally through phone, chat, and email.

• Offer fundamental technical assistance for software, user access, and general system navigation.

• Create, update, and resolve support tickets utilizing our ticketing system.

• Refer complex issues to the relevant internal teams as needed.

• Accurately document all customer interactions and troubleshooting processes.

• Adhere to standard operating procedures and assist in updating the knowledge base.

⛳️ Requirements

• Basic understanding of PCs and software applications (knowledge of Excel, Java, and HTML is advantageous).

• Previous experience in a technical support or customer service position is preferred.

• Familiarity with ticketing systems and tools (such as Zendesk and Freshdesk) is beneficial.

• Knowledge of FileZilla and FTP clients is a plus.

• Excellent written and verbal communication abilities.

• Capability to work independently and troubleshoot efficiently.

🏝️ Benefits

• Opportunities for professional growth and advancement.

• Competitive compensation package, which includes Maxicare HMO.