Technical Support Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to incoming calls to the department through the automated call distribution center or direct line, providing necessary assistance to callers.

• Offer training and troubleshooting support to callers to resolve any issues or concerns.

• Handle email correspondence and chat requests, collaborating with customers to solve problems.

• Record all calls and interactions, including emails and chat requests, in the Call Center database.

• Coordinate product repairs when required.

• Update customer demographic or personal information in the database.

• Escalate issues or problems as needed.

• Carry out various additional tasks as assigned.

⛳️ Requirements

• High School diploma.

• Associate Degree in Information or Computer Science is preferred.

• Previous experience in a call center is an advantage.

• Strong interpersonal skills along with oral and written communication abilities.

• Clear enunciation and effective customer service telephone skills.

• Fluency in Spanish or French is a plus.

• Proficient in Microsoft Office Word and Outlook.

• Skills in navigating Windows.

• Competency in keyboarding.

• Familiarity with database applications, spreadsheets, and relational databases is advantageous.

• Experience with Win CE operating systems is preferred.

• Strong customer service orientation.

• Ability to remain calm in high-pressure situations.

• Proficient troubleshooting skills.

• Attention to detail.

🏝️ Benefits

• Cultural and workplace flexibility.

• Opportunities for development and growth.