Technical Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver fundamental technical support to customers facing issues with their products or services.

• Diagnose and resolve technical challenges, offering prompt and effective solutions to clients.

• Convey technical resolutions to non-technical customers in a straightforward and concise manner.

• Ensure precise ticket prioritization.

• Follow up with customers post-initial contact to confirm that issues have been satisfactorily resolved and to offer further assistance if required.

• Refer complicated problems to higher-level team members when necessary.

• Record customer interactions and technical challenges in a customer relationship management (CRM) system.

• Deliver outstanding customer service to promote customer satisfaction and loyalty.

• Comply with company regulations and procedures.

• Achieve or surpass performance benchmarks for relevant KPIs.

• Enhance knowledge of products, services, and processes by engaging in training programs and continuous learning modules.

• Collaborate with other departments as needed to address customer concerns.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues at all times.

⛳️ Requirements

• Preferred 6 months of experience in a technical support position or equivalent.

• Strong communication abilities, both verbal and written.

• Capability to relay technical information to a non-technical audience.

• Proficient critical thinking skills.

• Competency in utilizing computer applications and software.

• Experience with a CRM system is preferred.

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Opportunities for skills training and both personal and professional development.

• Experience infinite fun for infinite growth.