Technical Support Product Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver customer service and product support to homeowners utilizing our offerings.

• Support customer service tasks including order processing, sales, and account reconciliation.

• Diagnose and address customer inquiries, concerns, and issues through phone, email, and social media channels.

• Provide troubleshooting assistance via phone and email for homeowners and plumbers regarding water filtration products.

• Maintain a thorough understanding and expertise of our products and services.

• Promptly resolve customer disputes to enhance satisfaction.

• Assist customers/end users with inquiries related to product installation, maintenance, usage, and support; prioritize and respond to support requests effectively.

• Identify opportunities to cross-sell additional products and services tailored to customer needs.

• Take on additional projects and responsibilities as assigned by the E-Commerce Channel Manager or company management.

⛳️ Requirements

• High School Diploma or equivalent; an associate degree is preferred.

• Minimum of 2 years of relevant experience.

• Familiarity with Magento, Tidio Live Chat, Chat Bot, ticketing systems, or other related e-commerce and CRM platforms.

• Experience in order entry and expediting orders is essential.

• Knowledge of SAP systems relating to stock levels, stock locations, order management, and price/availability checks is required.

• Creative and adaptable, with the capability to troubleshoot abstract concepts, discover solutions, and make connections in a dynamic work environment.

• Understanding and compliance with relevant laws, codes, policies, regulations, and safety practices and procedures as applicable.

• Must establish employment eligibility and successfully complete background checks and required pre-employment testing as a condition of employment.

🏝️ Benefits

• Competitive compensation aligned with your skills, qualifications, and experience.

• Comprehensive medical and dental coverage, alongside retirement benefits.

• Family-building benefits, including paid maternity and paternity leave.

• 10 paid holidays and Paid Time Off.

• Opportunities for continued professional development and educational reimbursement.

• Additional perks, including fitness reimbursements and employee discount programs.