Technical Support Network Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver crucial technical support to enterprise clients and telecom operators overseeing Mobile Private Networks (MPN).

• Accountable for diagnosing network connectivity problems, managing service tickets, and ensuring that customer traffic flows seamlessly through our virtual anchors.

• Serve as the primary contact for technical issues, conducting initial triaging, data collection, and basic troubleshooting for the Opplane VLMA platform.

• Access Linux-based systems to analyze system messages and application logs to identify where a connection or session is failing.

• Thoroughly document technical findings and escalate highly complex routing or product bugs to Tier 3 senior engineers.

• Clearly communicate technical steps and solutions to customer network administrators via ticketing systems, email, or live support calls.

⛳️ Requirements

• 1–3 years of experience in a technical support, network operations center (NOC), or junior network administration position.

• Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).

• Networking Fundamentals & CLI Experience.

• CLI Proficiency - Demonstrated hands-on experience with the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, check routing tables, and confirm network status.

• Routing & Switching - Strong understanding of fundamental networking concepts, including IPv4/IPv6 addressing, Subnets, VLANs, Static routing, and Basic dynamic routing protocols.

• Tunneling Concepts - Knowledge of how data tunneling functions (such as GRE or basic VPNs) to securely transport traffic across networks.

• Linux System Administration - OS Navigation - Comfort working within a Linux/Unix environment using standard terminal commands to: Navigate directories, View system logs, and Manage files.

• Network Diagnostics - Capability to use native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) to troubleshoot server-side network connectivity.

• Service Management - Basic understanding of checking system services and confirming application status via the command line.

• Troubleshooting & Infrastructure Support: Packet Analysis - Basic familiarity with packet capturing tools like Wireshark or tcpdump to verify if traffic is successfully reaching its destination.

• Infrastructure Awareness - General understanding of virtualized network environments (VMs) and how remote edge devices (such as routers or gateways) connect back to a central core network.

🏝️ Benefits

• Global & Multicultural – Diverse perspectives and global collaboration (US, Portugal, India, and Singapore offices).

• Startup Energy – Fast-paced, impact-driven environment.

• Ownership Mindset – Engineers take ownership of what they build.

• Collaborative & Friendly – Open, curious, and supportive culture.