Technical Support Network Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Serve as the main point of contact for technical concerns, conducting initial triage, gathering data, and performing basic troubleshooting for the Opplane VLMA platform.

• Access Linux-based systems to examine system messages and application logs to identify where a connection or session may be failing.

• Thoroughly document technical findings and escalate highly complex routing or product issues to Tier 3 senior engineers.

• Clearly convey technical procedures and solutions to customer network administrators through ticketing systems, email, or live support calls.

⛳️ Requirements

• 1–3 years of experience in a technical support, network operations center (NOC), or junior network administration position.

• Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+).

• Networking Fundamentals & CLI Experience.

• CLI Proficiency - Demonstrated hands-on experience with the Cisco IOS or Juniper Junos Command Line Interface for configuring interfaces, checking routing tables, and verifying network status.

• Routing & Switching - Strong understanding of core networking principles including: IPv4/IPv6 addressing, Subnets, VLANs, Static routing, Basic dynamic routing protocols.

• Tunneling Concepts - Knowledge of data tunneling mechanisms (like GRE or basic VPNs) to securely transmit traffic across networks.

• Linux System Administration.

• OS Navigation - Proficient in navigating a Linux/Unix environment using standard terminal commands to: Navigate directories, View system logs, Manage files.

• Network Diagnostics - Capable of utilizing native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) for troubleshooting server-side network connectivity.

• Service Management - Basic knowledge of checking system services and confirming application status via the command line.

• Troubleshooting & Infrastructure Support.

• Packet Analysis - Basic understanding of packet capturing tools like Wireshark or tcpdump to verify successful traffic delivery.

• Infrastructure Awareness - General familiarity with virtualized network environments (VMs) and the connections of remote edge devices (such as routers or gateways) back to a central core network.

🏝️ Benefits

• Global & Multicultural – Diverse perspectives and global collaboration (US, Portugal, India, and Singapore offices).

• Startup Energy – A fast-paced, impact-driven environment.

• Ownership Mindset – Engineers take responsibility for their creations.

• Collaborative & Friendly – An open, curious, and supportive culture.