Technical Support Liaison

This is a fully remote position, open to applicants in California, +19 more states.

📋 Description

• Serve as the main liaison for our external-facing teams.

• Resolve issues related to "stuck" orders or inventory synchronization.

• Acquire the skills to handle "Customer Change Requests" (CCRs).

• Convert customer frustrations into concise reports for engineers.

• Engage in the Weekly Operational Health Sync.

⛳️ Requirements

• Minimum of 2 years in Customer Support/Service.

• Excellent Communication Skills.

• Strong Logical Thinking Abilities.

• Flexibility and Adaptability.

• Exceptional Attention to Detail.

🏝️ Benefits

• Unlimited paid time off (PTO) and paid holidays.

• Comprehensive Medical/Dental/Vision coverage available for all full-time employees.

• 401(k) plan with employer matching.