Technical Support Engineer – T2

This is a fully remote position, open to applicants in Philippines.

📋 Description

• The Cynet Support Team offers specialized technical assistance to customers worldwide, focusing on the installation, configuration, and optimization of Cynet products (both remotely and occasionally on-site, if necessary).

• Collaborating closely with clients to guarantee complete deployment, enhancement, and continuous support.

• Developing supporting documentation and knowledge base articles for client reference.

• Conducting formal remote training sessions and providing hands-on assistance to Cynet customers.

• Delivering Tier 2 support, which involves comprehensive investigations and providing workarounds or permanent solutions while adhering to service level agreements (SLAs).

• Working in tandem with the SOC and R&D teams to ensure swift and effective problem resolution.

• Recognizing customer needs and offering feedback to assist in the evolution and improvement of the Cynet product.

⛳️ Requirements

• In-depth knowledge of Microsoft Windows operating systems and Windows Server platforms.

• Familiarity with Linux distributions and/or macOS.

• Strong technical troubleshooting abilities and effective problem-solving skills.

• Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).

• Exceptional written and verbal communication skills in English.

• A customer-focused mindset with a commitment to providing outstanding service.

• Ability to manage multiple tasks and perform effectively under pressure.

• A strong team player who can also work independently in a remote setting.

• Readiness to work flexible hours to accommodate global clients.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work schedule to support work-life balance.

• Collaborative and inclusive work environment.