Technical Support Engineer – SkillBridge On-the-job Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with senior team members to address intricate technical challenges for enterprise clients.

• Act as a primary point of contact between clients and internal Engineering, Product, and TAM teams.

• Acquire skills to troubleshoot the Axonius platform, including adapters, queries, enforcement, gateways, and infrastructure.

• Evaluate, diagnose, and resolve complex technical incidents.

• Manage a live customer ticket queue in Zendesk, overseeing cases from initial report to resolution.

• Develop and update internal and external knowledge base articles in Confluence.

• Produce detailed escalation notes and collaborate with Engineering, TAM, and Product teams.

• Articulate technical solutions clearly and effectively to customers globally.

⛳️ Requirements

• Currently serving military personnel authorized to engage in the DoD SkillBridge program within the last 180 days of service.

• Operational experience in military IT, communications (COMSEC, G6, N6, or A6), cyber operations, or a related technical field.

• Fundamental understanding of networking principles, including TCP/IP, routing, and firewall rules.

• Background in supporting enterprise IT systems or mission-critical infrastructure.

• Demonstrated capability to document, report, and convey technical issues clearly to both technical and non-technical audiences.

• Preferred: One or more industry certifications such as CompTIA Security+, Network+, AWS Cloud Practitioner, CCNA, or equivalent formal military technical training.

• Preferred: Practical experience with Linux shell, Windows system administration, Active Directory, or virtualization platforms such as VMware.

• Preferred: Knowledge of log analysis, endpoint security tools, or network monitoring in an enterprise context.

• Preferred: Familiarity with ticketing or ITSM platforms and ability to handle multiple priorities at once.

• Exposure to RESTful APIs, cloud environments, or scripting languages such as Python is a bonus.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth.

• Community engagement initiatives.

• Structured, hands-on fellowship program.

• 12-week on-the-job training experience.