Technical Support Engineer – Ops

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Supervise multiple Linux hosting servers to guarantee peak performance and reliability.

• Detect and resolve malware infections, mitigate DDoS attacks, and address load-related challenges.

• Oversee and manage online backup solutions, restoring them when necessary.

• Implement best practices for security, including routine patching, vulnerability assessments, and active threat monitoring.

• Establish, configure, and manage hosting accounts according to client or internal specifications.

• Manage all tasks related to domain registration, including new registrations, renewals, and DNS record modifications.

• Handle all DNS Zone-related responsibilities (A, MX, CNAME, TXT, etc.).

• Administer a Rackspace cloud email environment for client email requests, including the creation of new email addresses, password resets, and mailbox setups on client devices.

• Manage an internal email server for company staff, overseeing email delivery, creating email accounts, resetting passwords, troubleshooting send/receive issues, and configuring email accounts on employee devices.

• Provide remote support to clients via Zoom or phone.

• Serve as the initial point of contact for employee computer-related issues.

• Conduct routine security audits, maintain firewalls, and review system logs for any suspicious activities.

• Collaborate closely with internal teams (Webmasters) to coordinate hosting and domain modifications.

• As needed, assist other internal teams and senior management in drafting talking points (for meetings and calls) and compose email drafts upon request concerning topics related to email and hosting servers.

• Communicate directly (via email, phone, and Zoom) with clients regarding inquiries, tasks, and frustrations related to email, domain management, and hosting.

⛳️ Requirements

• Ability to articulate technical terminology and concepts clearly to non-technical users (clients and employees).

• Advanced Linux Administration: Demonstrated experience in monitoring, securing, and maintaining Linux environments.

• Proficient hands-on knowledge of WHM and cPanel.

• Domain Registrar & DNS: Practical experience with domain management tasks, DNS configurations, and deploying SSL certificates.

• Exceptional written and verbal communication skills in English, capable of effectively interacting with clients via Zoom, VOIP, and email.

• Email Infrastructure: Knowledgeable about IMAP, POP3, SMTP, and cloud email solutions (such as Rackspace or similar).

• Security-Focused Mindset: Strong understanding of firewalls, intrusion detection systems, malware prevention, and DDoS mitigation strategies.

• Troubleshooting Skills: Ability to efficiently diagnose and resolve technical issues across servers, networks, and devices.

🏝️ Benefits

• WFH - Enjoy the flexibility of working from home.

• EPF/ETF - Employees (only applicable to Sri Lankan citizens) will be enrolled in EPF/ETF as per Sri Lankan labor laws.

• Reputable work-at-home company - Bizycorp complies with the Sri Lankan Shop and Office Act.

• Monthly remuneration - Starting from: 110,000 - 132,500 LKR (Inclusive of Basic + Fixed allowances).

• Eligibility for a probation confirmation increment after 06 months. (Conditions apply).

• Confirmed employees will undergo performance reviews and may receive increments every 12 months. (Conditions apply).

• Paid Leave, Training & Certification programs, Annual Rewards (Dependent on company growth and individual performance - Conditions Apply), Overtime compensation programs, and much more…

• Gain exposure to international clients and opportunities for growth and knowledge in various fields related to online marketing.

• Join a diverse team of over 250 employees from various cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.