Technical Support Engineer – Mexico Only

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address technical issues by diagnosing incidents, which includes gathering detailed problem descriptions, traces, log files, and replicating issues.

• Keep clients informed on the progress of investigations while ensuring that all pertinent records are accurately maintained in the CRM system.

• Demonstrate proficiency in using all support tools and processes to resolve cases efficiently.

• Share best practices regarding the use and deployment of Varicent products.

• Assist in meeting KPI targets (SLA, QA, Resolution, etc.).

• Be available for scheduled weekend coverage as part of the on-call rotation.

⛳️ Requirements

• Minimum of 2 years of relevant technical experience.

• Demonstrated experience working with SaaS platforms (required).

• Understanding of relational database concepts, including basic administration and SQL scripting.

• Acquainted with client-server architecture.

• Capable of clearly communicating technical instructions both verbally and in writing to individuals with limited experience.

• Share best practices related to the use and deployment of Varicent products.

• Assist customers in maximizing the business value of their products.

• Experience troubleshooting web-based applications.

• CEFR B2 level English proficiency or above is essential.

• Ability to work collaboratively and effectively within cross-functional teams.

🏝️ Benefits

• Competitive compensation package that leads the market.

• Wellness programs designed to promote health and wellbeing.

• Opportunity to work with the latest tools and technologies in a dynamic environment.

• Flexibility for remote work.

• Comprehensive employee insurance coverage including medical, dental, vision, and life insurance.

• Annual time off aligned with applicable legislative requirements.

• A globally connected culture with hubs in Romania, the UK, the US, and Canada.

• A vibrant work culture that encourages innovation and multicultural collaboration.

• Opportunities for continuous development and growth with us.