Technical Support Engineer – Medical Diagnostics

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Manage intricate technical issues, customer questions, and advanced complaint resolution via remote assistance and CRM documentation.

• Examine complex errors in returned customer devices.

• Address advanced interface challenges in direct partnership with Laboratory Information System (LIS) vendors.

• Promote the use of proactive support tools such as ThingWorx and Advanced Service Analytics.

• Train customers and internal teams on digital self-repair methods.

• Utilize AI platforms like Service Co-pilot and diagnostic knowledge bases to troubleshoot infrequent or sporadic malfunctions.

• Draft and review technical documentation for system deployments and software/hardware enhancements.

• Engage in global and local service initiatives employing agile methodologies.

• Provide mentorship to newer team members.

• Act as the technical escalation contact for colleagues addressing complex challenges.

• Enhance system performance and ensure the operational uptime of laboratory equipment for healthcare providers throughout the APAC region.

⛳️ Requirements

• Bachelor’s or Master’s degree in Biomedical Engineering, Electrical Engineering, Medical Technology, Mechatronics, or a related technical field.

• A minimum of 3 years of professional experience in medical technology, with a focus on maintaining complex electrical engineering systems or laboratory apparatus.

• Comprehensive understanding of robotics, mechanics, electrical engineering, fluid technology, and IT connectivity/networking.

• Proficient in English.

• Native-level fluency in at least one designated APAC cluster language, such as specific Chinese dialects, Thai, Korean, or another Asian language.

• Willingness to work a 24/7 rotating shift schedule, including local public holidays.

• Outstanding methodical troubleshooting abilities.

• Capability to work both independently and collaboratively within a diverse, intercultural remote team.

🏝️ Benefits

• Fully remote work setup.

• Opportunities for international business travel based on project requirements.

• A diverse and inclusive work environment.

• Personal and professional growth through mentoring and participation in projects.