Technical Support Engineer, L3

This is a fully remote position, open to applicants in Asia.

📋 Description

• Delivering technical assistance, configuring, and resolving issues related to the Sumsub platform for our B2B clients.

• Conducting a technical evaluation of reported issues and establishing strategies for their resolution.

• Engaging daily with fellow engineers to formulate technical action plans or assume responsibility for cases needing escalation.

• Collaborating effectively with other teams to address clients’ technical inquiries, serving as a liaison between the client and internal Sumsub resources.

• Interacting with clients through chat, email, and outbound calls.

• Creating and implementing tailored solutions involving basic scripting or coding.

⛳️ Requirements

• Proficient in English and Mandarin.

• Experience in troubleshooting web applications.

• Fundamental understanding of programming concepts (e.g., data types).

• Practical experience in troubleshooting web applications utilizing RestAPI.

• Hands-on experience with SQL-like databases.

• Basic scripting abilities in the programming language of your choice.

• Basic knowledge of HTML and CSS.

• Commitment to providing exceptional support service.

• Familiarity with Kibana or the Elastic Stack is advantageous.

• Proficiency in supporting or working with mobile or web SDK is a plus.

• Experience with Postman or practical exposure to API troubleshooting is beneficial.

• Background in technical support for web or mobile applications is a plus.

• Understanding of cryptocurrency, fintech, or banking applications or services is an advantage.

🏝️ Benefits

• Remote-first, trust-based culture.

• Additional time off.

• Your birthday is a holiday here.

• 10 personal days each year.

• Seven sick days without the need for paperwork.

• Extra time to enjoy Christmas and New Year.

• Work that has a significant impact.

• Fair and transparent compensation.

• Truly global team with colleagues and customers from around the world.

• Clear objectives, open feedback, and personal development plans.

• Team offsites with expenses covered.

• Provision of necessary tools and hardware.

• Friendly culture that values individuality and diverse perspectives.