Technical Support Engineer, Fluent English

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Configure and set up our intricate B2B product with sophisticated functional logic (akin to Odoo, SAP, Microsoft Dynamics, etc.)

• Conduct demonstration calls to grasp client business requirements and provide engaging product presentations

• Design and lead client training sessions to promote strong adoption and effective product utilization

• Diagnose technical issues, including API requests, data workflows, and integrations

• Serve as a trusted advisor by proactively managing the client experience and ensuring sustained success

• Oversee a portfolio of accounts, concentrating on retention while identifying growth prospects

• Collaborate with product and engineering teams to tackle complex technical challenges

• Establish robust, enduring relationships with customers through clear and proactive communication.

⛳️ Requirements

• 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management

• Practical experience with complex B2B systems (ERP/CRM/SaaS such as Odoo, SAP, Microsoft Dynamics, or similar)

• Strong technical aptitude with the capability to comprehend systems, APIs, and data flows

• Experience with APIs, JSON, HTTP requests, or debugging tools is a significant advantage

• Exceptional communication and presentation abilities

• Customer-focused, accountable, and solution-oriented mindset

• Proficient in English (both written and spoken).

🏝️ Benefits

• Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3)

• Fully remote work opportunity

• Inclusive and international work environment

• Compensation in USD

• Supportive management dedicated to your growth and long-term collaboration.