Technical Support Engineer, EMEA

This is a fully remote position, open to applicants in Poland.

📋 Description

• Address intricate challenges for our largest clients, encompassing inquiries related to architecture, recovery, security, and performance.

• Act as a specialist resource on optimal practices for operating Scylla at scale.

• Champion customer interests by collaborating with product management and development teams.

• Contribute to the development of the Scylla Knowledge Base.

⛳️ Requirements

• Over 3 years of experience in a Technical Support Engineer role.

• Demonstrated experience in supporting enterprise clients in a customer-facing support capacity.

• Proficiency with Linux environments.

• A lifelong learner adept at multitasking in high-pressure scenarios.

• Naturally inquisitive and enthusiastic about acquiring new technologies.

• Experience with Distributed Systems (Database / Storage).

• Familiarity with Docker (Linux).

• Experience working with Cloud providers (AWS/GCP).

• Excellent English communication skills, both written and verbal.

• Independent and self-driven.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous education.

• Flexible working hours and remote work options.