Technical Support Engineer – Cloud, PKI, FIDO

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Deliver technical assistance for both on-premises and cloud-based applications, with a strong emphasis on PKI and FIDO authentication environments.

• Identify and resolve issues reported via customer support tickets.

• Engage with customers and collaborate with internal Support and Development teams.

• Perform ongoing product testing.

• Aid customers in the deployment and configuration of security solutions, primarily through remote support.

• Facilitate the onboarding process for new SaaS customers.

• Oversee and track routine maintenance and release cycles for SaaS clientele.

• Continuously implement automation and service enhancements.

⛳️ Requirements

• A minimum of 3 years of experience in Technical Support, IT security, or cloud operations.

• Practical experience with PKI, FIDO, certificate authorities, Windows AD and domains, as well as Windows VM environments.

• Strong customer orientation with meticulous attention to detail.

• Proficient analytical skills, including critical thinking, debugging, judgment, problem-solving, troubleshooting, and use-case analysis.

• Excellent verbal and written communication and presentation skills in English.

• Proficiency in an additional language is a plus.

• Capability to collaborate with international remote teams.

• Self-motivated and able to work independently, effectively, and efficiently from a home setting.

🏝️ Benefits

• Competitive salaries and benefits that match experience levels.

• Open lines of communication and a flat organizational structure.

• Opportunity for remote collaboration with a diverse international team.

• Opportunities for internal promotions.

• Support for professional development and growth.