Junior Support Analyst – Taxation

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical assistance in an agile, courteous, assertive, proactive, and innovative manner.

• Contribute to the continuous development of knowledge and ensure the satisfaction of external customers utilizing the company's product offerings.

• Foster trust-based relationships with customers.

• Address routine issues within the department under direct supervision.

• Document all support interactions in compliance with company protocols.

• Recognize customer needs and communicate them to the Sales or Customer Relations teams.

• Keep informed about products, business operations, legislation, and technology.

⛳️ Requirements

• Currently enrolled in a bachelor’s degree program in Information Systems, Computer Science, Business Administration, Accounting, or a related field.

• Familiarity with operating systems.

• Understanding of databases and networks.

• Knowledge of implementation management.

• Awareness of taxation principles.

• Understanding of ISS (municipal services tax) and the Simples Nacional tax regime.

• Knowledge of tax collection processes.

• Experience in customer support.

• Preferred: Familiarity with the public sector.

• Preferred: Understanding of commercial policies.

🏝️ Benefits

• iFood Card, applicable for meal and food expenses.

• Opportunities for career development.

• Education assistance.

• National partner benefits and discounts.

• Unimed health insurance, extendable to dependents.

• Fleury online medical consultations.

• Dental insurance.

• Life insurance.

• Newborn benefit.

• Referral bonus for recommending future employees.

• Annual bonus.

• Birthday bonus.

• Wellhub membership granting access to gyms and fitness facilities.

• OnHappy benefits platform offering travel discounts.

• Dia do Perrengue: one annual day off.

• Colmeia Shop, an exclusive platform providing product discounts.

• Individual Development Plan (IDP) and annual performance review.