Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and take ownership of technical support tickets from enterprise clients

• Methodically analyze and investigate incidents

• Document clear internal notes and create handover documentation

• Attempt to replicate customer issues

• Escalate matters to engineering when necessary

• Contribute to the collective knowledge base of the team

• Serve as a calm and professional representative for customers

⛳️ Requirements

• A technical background in any field (software, systems, automotive, aerospace, networking, electronics)

• Proficiency with Linux tools (such as find and grep)

• Strong note-taking abilities for context acquisition

• Experience with relational databases (ability to write queries)

• Experience working on a support team for a major software product (preferred)

🏝️ Benefits

• Comprehensive health plans

• Retirement savings plans

• Unlimited paid time off (PTO)