Senior Support Analyst, Zabbix

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Manage, enhance, and maintain corporate Observability environments utilizing Zabbix, ensuring platform uptime, performance, scalability, and dependability;

• Serve as a technical expert at the third level for the upkeep of the monitoring infrastructure, assisting internal teams, vendors, and strategic partners;

• Provide guidance to internal clients, grasping technical and business needs to recommend suitable monitoring solutions;

• Identify, suggest, and execute enhancements to templates, triggers, items, dashboards, discovery rules, alerts, escalations, maps, integrations, and automations;

• Aid in the management of infrastructure, application, and service availability through ongoing monitoring of metrics, events, and performance indicators;

• Engage in War Rooms, critical incidents, and root cause analyses, recommending new monitoring solutions or adjustments to existing checks;

• Create advanced monitoring configurations using preprocessing, Low-Level Discovery (LLD), JavaScript, the Zabbix API, and the Zabbix database as needed;

• Participate in medium- and high-complexity projects related to Observability;

• Ensure compliance with IT governance processes, as well as incident, problem, change, capacity, and availability management;

• Oversee, optimize, and provide necessary support for the Zabbix platform itself, including Server, Frontend, Database, Proxies, Agents, SNMP, traps, internal queues, and process performance;

⛳️ Requirements

• Extensive experience in managing large-scale, high-complexity Zabbix environments, ideally supporting over 6,000 VPS/NVPS;

• Advanced understanding of Zabbix architecture, encompassing Zabbix Server, Frontend, Database, Proxies, Agents, SNMP, IPMI, active/passive checks, traps, actions, escalations, and media types;

• Proficient in data preprocessing, metric handling, custom expressions, dependencies, and reduction of false positives;

• Advanced experience with Low-Level Discovery (LLD), including discovery rules, item prototypes, trigger prototypes, filters, and overrides;

• Familiarity with JavaScript applied to Zabbix for preprocessing, data transformation, and integrations;

• Experience utilizing the Zabbix API for automation, integrations, data extraction, and bulk creation/modification of objects;

• Knowledge of the Zabbix database, such as MySQL or MariaDB, including queries, performance optimization, housekeeping, and troubleshooting;

• Experience supporting critical environments, participating in serious incidents, War Rooms, and root cause analysis;

• Experience managing support tickets, technical projects, and working within SLA-driven operations;

• Understanding of Observability best practices, monitoring, event management, availability, capacity, and performance;

• Intermediate English skills are preferred for reading and interpreting technical documentation;

• Desirable knowledge includes:

• Integrations with ITSM, collaboration, or visualization tools such as ServiceNow, Jira, Teams, Slack, Grafana, Elastic, or Prometheus;

• Automation proficiency with Python, Shell Script, or Ansible;

• Familiarity with Docker, Kubernetes, and container monitoring;

• Experience in optimizing large Zabbix deployments, including pollers, trappers, preprocessors, cache, proxies, housekeeper, and database;

🏝️ Benefits

• Medical and Dental insurance (for Employee and Dependents);

• Dr. C&A – Telemedicine and Teletherapy services;

• Annual bonus opportunity;

• Remote work flexibility (Home Office);

• Parking or commuter voucher (Work location: Alphaville – Barueri/SP) *available only for candidates residing in São Paulo;

• Birthday Off – one day off during the month of your birthday;

• Flexible working hours;

• On-site cafeteria;

• Flexible Meal Benefit (Meal Allowance and/or Food Voucher);

• Totalpass;

• Semiannual vacation;

• Discounts on purchases at C&A stores and on the e-commerce platform.