Technical Support Engineer

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Investigate, diagnose, and assist in resolving technical issues.

• Clearly communicate with users and stakeholders to facilitate issue resolution.

• Deliver prompt and professional support to ensure a positive user experience.

• Contribute to the documentation and ongoing enhancement of support processes and knowledge bases.

• Collaborate with engineering and product teams to resolve more complex issues.

• Maintain ongoing communication with internal or external stakeholders as necessary.

• Participate in an on-call rotation to ensure service continuity.

⛳️ Requirements

• A degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience.

• Familiarity with Linux and/or Windows system administration.

• Experience working with databases such as SQL or PostgreSQL.

• Exposure to APIs (e.g., REST) and troubleshooting integrations.

• Understanding of container technologies (e.g., Kubernetes, Helm) is advantageous.

• Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch).

• Experience with version control systems, particularly Git.

• Exposure to cloud environments (e.g., AWS) is a plus.

🏝️ Benefits

• Participation in an on-call rotation may be necessary.

• Work within an international and collaborative environment.