Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical support to clients, diagnosing and resolving issues while upholding a high standard of service.

• Diagnose intricate technical problems and oversee support cases.

• Keep clients updated throughout the resolution journey.

• Configure and provide support for the Paytronix platform.

• Offer guidance to assist clients in maximizing the value of their solutions.

• Develop and maintain documentation.

• Provide product feedback.

• Collaborate with internal teams to enhance support processes and improve customer outcomes.

⛳️ Requirements

• 3–5 years of experience in Customer Service and Technical Support is required, ideally within the Hospitality Industry.

• Familiarity with customer relationship management (CRM) systems such as Salesforce Service Cloud or communication platforms like Intercom.

• Experience with point-of-sale (POS) systems, online ordering platforms, application programming interfaces (APIs), or Agile methodologies.

• Proven ability in creating technical documentation, improving processes, or utilizing artificial intelligence tools such as Copilot, Claude, or ChatGPT.

• Excellent communication skills with the capacity to simplify technical concepts.

• Capability to investigate complex issues and maintain composure under pressure.

• Ability to work autonomously, manage conflicting priorities, and collaborate with broader teams.

🏝️ Benefits

• 22 days of paid time off

• 11 company-paid holidays

• Medical insurance

• Dental insurance

• Vision insurance

• 5% 401(k) company match

• A variety of additional benefits to choose from

• Opportunities for employee development and career advancement

• Success plan and opportunities to fast-track your career