Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer on-call assistance for critical production problems

• Work in collaboration with technical teams and the Engineering department

• Record solutions, best practices, and insights gained

• Guide and train fellow team members

• Provide product feedback and feature suggestions to development teams

• Enhance existing processes to boost team productivity

• Facilitate AI-driven advancements across various industries

⛳️ Requirements

• Proficient knowledge of Apache Pinot and the StarTree Platform

• Background in customer support

• Capability to diagnose and resolve performance and configuration challenges

• Strong communication abilities

• Capacity to work independently as well as collaboratively within a team

• Familiarity with advanced data technologies and AI-driven advancements

🏝️ Benefits

• Opportunities for learning and professional growth

• Rapid growth of the support team