Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver prompt and efficient customer assistance via chat, email, Slack, and video, available 24/7.

• Provide clear and effective solutions by troubleshooting integrations, APIs, and cloud infrastructure challenges.

• Actively identify emerging patterns, escalate vital feedback, and enhance documentation.

• Remain at the forefront of product advancements and security compliance.

• Quickly identify and manage critical outages while collaborating closely with engineering and leadership teams.

⛳️ Requirements

• 2-4 years of experience in customer or technical support.

• Excellent communication skills (both verbal and written) with established technical troubleshooting capabilities.

• Preferably possess hands-on experience with cloud platforms, API integrations, and change management tools.

• Ability to remain calm under pressure, demonstrating empathy, patience, and a customer-centric approach.

• Familiarity with Freshdesk is an added advantage.

🏝️ Benefits

• Remote First Policy

• 5 Days Working With FLEXI Hours

• Group Medical Insurance (Parents, Spouse, Children)

• Group Accident Cover

• Company Sponsored Device

• New Skill Development Policy