Technical Support Engineer

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Offer problem-solving and fault-finding assistance via phone and email for both installers and customers.

• Create cases in the CRM system to monitor and address customer inquiries.

• Respond to technical inquiries regarding products.

• Coordinate with service, sales, and repair center departments to ensure efficient handling of cases.

• Develop, update, and maintain technical documentation for the commissioning of our products.

• Contribute to the development of the technical support processes within the business.

• Assist at Sales Exhibitions and Trade Fairs.

• Collaborate with International Technical Support.

⛳️ Requirements

• A relevant qualification in electronic engineering or an equivalent in renewable energy.

• Experience in the Solar and power generation industry is advantageous.

• Strong technical knowledge of inverter and battery products.

• A solutions-oriented mindset.

• Willingness to assist customers as needed.

• A strong work ethic.

• Experience in a role requiring inter-departmental communication and coordination is a plus.

• Ability to work both independently and as part of a team.

• Fluency in Danish is essential.

• Proficiency in English is preferred.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Participation in industry events and exhibitions.