This is a fully remote position, open to applicants in Denmark.

• Offer problem-solving and fault-finding assistance via phone and email for both installers and customers.

• Create and manage cases through CRM systems to monitor and resolve customer inquiries.

• Respond to technical product questions.

• Coordinate with service, sales, and repair center teams to ensure efficient handling of cases.

• Develop, update, and maintain technical documentation for the commissioning of our products.

• Contribute to the enhancement of the technical support processes within the business.

• Support Sales Exhibitions and Trade Fairs.

• Collaborate with Technical Support International.

• Relevant qualifications in electronic engineering or equivalent experience in renewable energy.

• Experience in the solar and power generation industry is a plus.

• Strong technical knowledge of inverters and battery products.

• A solutions-oriented approach to challenges.

• Willingness to assist customers as needed.

• Strong work ethic is essential.

• Prior experience in a role that required inter-departmental communication and coordination is advantageous.

• Capability to work independently as well as collaboratively within a team.

• Fluent Danish speaker is mandatory.

• Proficiency in English is preferred.

• N/A

Technical Support Engineer

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