Technical Support Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide Tier 2 technical support to clients, including triaging or escalating issues to the relevant technical teams.

• Offer technical project leadership to oversee the complete deployment of essential post go-live product solutions by prioritizing tasks, pinpointing dependencies, and ensuring deliverables are achieved.

• Collaborate with teams such as Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that enhance client value.

• Partner with external client teams to grasp evolving requirements and communicate potential strategies to meet those needs.

• Gain a deep understanding of Qventus Periop and Inpatient solutions to foster and maintain buy-in from core users, executives, and surgeons regarding workflows and tool adoption.

• Identify and mitigate risks while advising Delivery team leaders on project opportunities and risks, driving issues to resolution.

• Recognize opportunities for process improvement and develop structured approaches to bridge gaps.

• Build a customer base that is enthusiastic about Qventus and acts as a reference for potential clients.

⛳️ Requirements

• A solid understanding of the technical capabilities required for enterprise-wide project management.

• Proficiency in SQL and ETL / Python / BI support.

• Experience working collaboratively across multiple teams, both internally and externally, to manage end-to-end project lifecycles and drive project milestones to successful completion.

• Familiarity with inpatient and perioperative metrics, processes, challenges, and solutions.

• A proven history of applying strong quantitative and analytical skills in previous roles.

• Previous experience in supporting projects for hospital systems (e.g., EHR implementations).

• Adept at understanding, documenting, and analyzing data using various tools (such as data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.).

• Experience with support processes (SLAs, OLAs, product or application support).

• Ability to maintain appropriate versioning of documentation to support the Qventus solution.

• Exceptional communication skills, both written and verbal.

🏝️ Benefits

• Qventus values diversity in its workforce.

• Equal Opportunity Employment.