Technical Support Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Strategize and Enhance Support: Collaborate with leadership and cross-functional teams to create support operations that proactively address customer needs and continuously elevate service standards.

• Client Onboarding Collaboration: Partner closely with Solutions Engineers to design onboarding experiences for prestigious enterprise clients, fusing technical expertise with a comprehensive understanding of user journeys.

• Proactive Support: Move beyond mere issue reporting by tracking platform activity and working with developers, infrastructure, and product teams to identify and resolve pain points before they affect clients.

• Process Automation: Detect manual, repetitive workflows within the support function and develop automations that enable the team to concentrate on high-impact tasks and preempt customer issues before they arise.

• Brokerage Support: Examine trade discrepancies, assist with asset movement, and oversee trade execution quality while closely collaborating with Asset and Brokerage Operations teams to ensure seamless operations for brokerage clients.

• Strategic Partnership: Cultivate relationships with renowned institutions, serving as both a technical expert and a champion for client success throughout their engagement with Paxos.

• Continuous Innovation: Record breakthroughs, establish new best practices, and lead post-incident reviews that inform how support scales to accommodate rapid growth.

⛳️ Requirements

• 2-3+ years of experience in technical support or customer-facing engineering, ideally within a fast-paced fintech or rapidly growing tech environment.

• Comfortable navigating environments with minimal processes—you can prioritize tasks independently, act swiftly, and create structure where it is lacking.

• Proven experience collaborating with engineers, product managers, and enterprise or institutional clients.

• Strong skills in troubleshooting, documentation, and incident management; familiarity with cloud platforms, APIs, and fintech compliance standards.

• Experience in brokerage or trading operations, whether through trade lifecycle support, asset movement, or working closely with operations teams to address execution issues.

• Familiarity with trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or cryptocurrency context.

• Self-motivated and responsible; you identify issues, suggest solutions, and follow through without needing prompting.

• Bonus: Practical experience with blockchain, cryptocurrency, or digital asset platforms.

🏝️ Benefits

• Offers Equity

• Offers Bonus

• 10% Bonus