Technical Support Engineer

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Offer assistance to live customers through email, phone, and meetings as needed.

• Employ a mix of cloud-based and open-source tools and frameworks to address intricate data challenges.

• Develop efficient and scalable code, ensuring high standards of code quality and compliance with best practices.

• Diagnose and rectify software defects and performance issues.

• Collaborate across product, engineering, clinical, and customer success teams to enhance support processes for our IRIS customers.

• Availability to be "on-call" during non-working hours periodically, as required and scheduled by the team.

⛳️ Requirements

• Strong academic credentials in Computer Science or a related discipline.

• 2-5 years of experience in Software Engineering.

• Over 3 years of experience in SaaS environments.

• Background in customer support.

• Familiarity with Dental Practice Management Systems and Imaging Systems (preferred).

• Outstanding customer-facing communication abilities.

• Proficient verbal and written communication skills in English are essential.

• Capability to excel in a fast-paced, technical, and mission-driven environment.

🏝️ Benefits

• Please Note: we have established application limits for this position. The following restrictions apply to applications for all roles within this group:

• - Candidates may not apply more than 3 times within any 90-day period for any position.

• - Candidates may not re-apply for the same role within 365 days if not presented with an offer.