Technical Support Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Collaborate with various teams to aid in resolving intricate technical issues faced by customers across our product range.

• Possess strong analytical and technical troubleshooting abilities.

• Exhibit exceptional customer service skills and demonstrate genuine empathy towards clients.

• Partner closely with our software engineering teams to address advanced customer concerns.

• Assist New Relic customers by addressing a variety of installation, configuration, and data exploration inquiries.

• Serve as an advocate for our customers within our Product Organization by sharing insights on feature requests and bugs that enhance the New Relic platform's customer experience.

• Enhance your skills through additional training and exposure to other features and functionalities of our Products.

⛳️ Requirements

• Proven experience in delivering exceptional end-user software support via email, phone, and social media.

• Passionate about delighting customers, even when they are facing challenges!

• Experience in building, maintaining, and/or monitoring servers in an enterprise setting.

• Solid understanding of Linux-based web hosting and Linux environments, including services, permissions, and file manipulation.

• Familiarity with AWS and containerization technologies such as Docker and Kubernetes.

• Knowledgeable in web technologies and cloud infrastructures: Web Servers (Windows or Linux), OS Distributions, network and systems troubleshooting tools, web development platforms, and cloud hosting services like AWS, Azure, Google, etc.

• Proficient in container management software such as Docker, Kubernetes, OpenShift, etc.

• Understands automation and configuration management concepts using tools such as Ansible, Chef, Puppet, or similar.

• Additional experience in front-end web development and familiarity with JavaScript and WebDriver would be advantageous.

• Effectively collaborates across teams or disciplines to solve problems.

🏝️ Benefits

• We prioritize creating a diverse, welcoming, and inclusive environment.

• Our efforts ensure that everyone feels comfortable bringing their best, most authentic selves to work each day.

• We celebrate the unique backgrounds and abilities of our talented Relics and acknowledge the diverse paths they took to join us.