Technical Support Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Design and execute projects related to cloud, infrastructure, security, and modernization.

• Provide both proactive and reactive support to Netsurit's client portfolio.

• Conduct infrastructure and security evaluations with comprehensive recommendations.

• Develop and maintain high-quality documentation for clients.

• Take ownership and contribute to: Incident Management, Problem Management, Service Requests, and Change Management.

• Implement ITIL and ITSM best practices.

• Work extensively with Microsoft 365 / Office 365, Microsoft Azure, VMware, Hyper-V, identity management, security, backup, and resilience solutions.

• Ensure security for hybrid and cloud environments.

• Develop strategies for ransomware and malware protection.

⛳️ Requirements

• Minimum of 5 years of experience in IT, infrastructure, or Managed Service Provider (MSP) environments.

• Strong expertise in Microsoft Cloud, specifically Microsoft 365 and Azure.

• Demonstrated experience with VMware and Hyper-V technologies.

• Fundamental knowledge of networking and security principles.

• Required experience with FortiGate and Fortinet firewalls.

• Solid grasp of ITIL and ITSM frameworks.

• Exceptional troubleshooting and problem-solving abilities.

• Strong interpersonal and client-facing skills.

• Proficient in English communication.

• Ability to work US hours (4pm – 1am), with flexibility for dynamic shifts and weekends.

• Reliable internet connectivity and redundant power supply suitable for remote work environments.

🏝️ Benefits

• Gain exposure to enterprise-level and international clients.

• Acquire real-world experience in modern cloud, security, and AI-enabled IT solutions.

• Join a company that prioritizes investment in certifications and career advancement.

• Experience a culture that genuinely supports your personal and professional aspirations.