Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Responsible for addressing service-related issues that impact customer satisfaction.

• Familiarity and hands-on experience with WAN/LAN networking, including software-defined networking and cloud networking in AWS/GCP/Azure.

• Enhance, maintain, and support overall customer experience.

• Address or escalate incidents, problems, or service requests according to established protocols.

• Tasked with monitoring and ensuring the resolution of incidents in accordance with SLA and quality benchmarks.

⛳️ Requirements

• A bachelor's degree in Engineering or Computer Science is mandatory.

• Preferably 0-2 years of experience in Network Operations and Troubleshooting across various tasks.

• 0-2 years of experience in configuring and managing software-defined networks, cloud networking, security solutions, and cloud-native security products.

• Strong grasp of SDN principles, solution architecture, deployment, and troubleshooting.

• Proficient understanding of firewalls, access control lists (ACLs), and cloud network security in platforms like AWS/Azure/GCP.

• Working knowledge of AWS/Azure/GCP services including VMs, VPCs, network gateways, and storage.

• Willingness to work in a 24/7/365 operational environment with rotating shifts (APAC, EMEA, US).

• Exceptional communication abilities, both written and verbal, along with strong presentation skills.

• Candidates holding certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform are highly preferred.

• Familiarity with AI and the ability to work with AI tools such as Claude is advantageous.

🏝️ Benefits

• Fully remote work with flexible hours.

• Employer-funded comprehensive health benefits (including coverage for parents) and enhanced well-being perks.

• Employer-covered Life & Accidental Death & Dismemberment insurance.

• Paid holidays.

• Unlimited paid time off.

• Technology stipend.

• Electronics allowance.

• SWAG allowance.

• Budget for learning and development.