Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support to our expanding user community.

• Engage directly with clients to assist in deploying and troubleshooting the NetBird platform.

• Collaborate with our Engineering and Product teams to pinpoint areas for enhancement.

• Attain expertise in utilizing the NetBird product and its functionalities.

• Offer technical assistance to clients, resolving their issues and addressing inquiries.

• Update and generate documentation related to the product.

• Collaborate with our sales and engineering teams to effectively meet customer needs.

• Take part in team discussions aimed at refining support processes and sharing insights with the wider team.

• Advocate for product enhancements and contribute to the ongoing development of the team.

⛳️ Requirements

• Over 3 years of experience in a technical support capacity, preferably in a SaaS or network security setting.

• Strong understanding of networking principles, including protocols and routing.

• Exceptional written and verbal communication skills for email, chat, and asynchronous discussions.

• A proactive mindset with the capability to think quickly while addressing complex customer challenges.

• Practical experience with VPN technologies or zero-trust networking (Nice-to-Have).

• Familiarity with NetBird or similar open-source platforms (Nice-to-Have).

• Experience in Go development (Nice-to-Have).

• Background in cloud environments (Nice-to-Have).

• Contributions to open-source initiatives (Nice-to-Have).

🏝️ Benefits

• Comprehensive compensation package: Enjoy a competitive base salary along with equity incentives.

• Hybrid work environment: Benefit from the flexibility of working both from our centrally located Berlin office and remotely.

• Diverse and collaborative team: Become part of a team that values efficient, high-quality deliveries and collaborates to achieve outstanding results.

• High level of independence: This role is not bound by a strict 9-to-6 schedule. We emphasize outcomes rather than the mere appearance of work.

• Growth opportunities: Join a rapidly expanding company leading the charge in the Zero Trust security revolution.