This is a fully remote position, open to applicants in India.

• Deliver first-level technical assistance to users.

• Identify and resolve software, hardware, and system-related issues.

• Assist customers with product installation, configuration, and optimal practices.

• Forward complex technical problems to the engineering team while ensuring timely solutions.

• Keep thorough records of customer interactions and resolutions in the support database.

• Develop, revise, and enhance technical documentation, FAQs, and knowledge base entries.

• Recognize recurring issues and recommend enhancements to the product.

• Collaborate with various teams to improve the overall customer experience.

• Minimum of 1 year of experience in a technical position.

• Strong skills in troubleshooting and problem resolution.

• Exceptional communication abilities, both written and oral.

• Experience in documenting solutions, creating user manuals, or contributing to knowledge bases.

• Knowledge of ticketing systems and customer support tools.

• Capability to convey technical information to non-technical audiences.

• A proactive and customer-oriented approach.

• Chance to be part of a rapidly growing AI startup, supported by leading investors.

• Fast Growth - Supported by a16z and YC, aiming for double-digit ARR.

• Ownership & Autonomy - Take complete charge of projects and execute swiftly.

• Top-Tier Compensation - Competitive salary plus equity in a high-growth startup.

• Work With the Best - Join a premier team of engineers and innovators.

Technical Support Engineer

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