Technical Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver technical assistance to customers and internal stakeholders through phone support and remote diagnostics.

• Diagnose intricate robotic system problems and escalate issues when required.

• Analyze error logs and RemoteFE reports while coordinating field service operations via Salesforce/CRM.

• Create, oversee, and monitor service requests alongside technical documentation.

• Contribute to the ongoing enhancement of processes, procedures, and knowledge base materials.

• Work collaboratively with service, sales, marketing, and engineering teams to facilitate issue resolution.

• Assist in the onboarding and training of new team members.

• Ensure adherence to regulatory and quality standards, including those set by the FDA.

• Engage in on-call, holiday, and occasional onsite support responsibilities.

• Serve as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria after completing the necessary training.

⛳️ Requirements

• A Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics, or Biomedical Engineering.

• Excellent technical troubleshooting abilities and strong communication skills.

• Previous experience in technical support, customer service, or medical devices is preferred.

• Knowledge of CRM systems, preferably Salesforce.

• Customer-oriented, organized, and capable of thriving in a fast-paced environment.

• Proficiency in both English and German.

🏝️ Benefits

• We appreciate the uniqueness of each individual — regardless of gender, ethnic or social background, religion, disability, age, or sexual identity.

• Discrimination is not tolerated in our organization.

• Disclaimer regarding U.S. export controls.