Technical Support Engineer

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of the complete diagnosis of application, database, integration, and performance challenges in production WMS/logistics settings.

• Create and evaluate SQL queries to ensure data integrity; assess execution plans and correlate workflows with underlying data structures.

• Resolve issues related to file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry mechanisms.

• Identify OS-level and environmental failures, coordinating with infrastructure and security teams as necessary.

• Oversee the entire case lifecycle with effective customer communication, prompt updates, and comprehensive root cause documentation.

• Act as an escalation point for Tier 1 support and collaborate with Tier 3 and Engineering teams on intricate issues.

• Guide junior team members, enhance the knowledge base, and engage in on-call rotations.

⛳️ Requirements

• A degree in Computer Science, MIS, or a related field, or equivalent practical experience with over 3 years of support for enterprise applications in live settings.

• Proficient in Microsoft SQL, including query writing, data analysis, and enhancing database performance.

• Capable of troubleshooting issues on Windows Server and navigating between applications, databases, and infrastructure to devise solutions.

• Knowledgeable about system integrations such as APIs, file transfers, and comprehensive system workflows.

• Background in operational or support environments, with familiarity in ITIL processes, service management tools (like ServiceNow), monitoring solutions, and cloud or hosted platforms.

• Excellent English communication skills (both written and verbal), able to articulate technical issues clearly, work autonomously, and collaborate effectively with cross-functional teams.

🏝️ Benefits

• Flexible working hours

• Professional development opportunities

• Collaborative and inclusive work environment