Technical Support Engineer

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Technical Troubleshooting: Address and resolve intricate technical inquiries, software issues, and system requests related to our products and services promptly and professionally.

• Problem Resolution: Diagnose, troubleshoot, and offer effective architectural solutions for technical challenges involving cloud infrastructure and web applications.

• Documentation Architecture: Ensure accurate, comprehensive, and current records of all customer interactions, technical problems, and successful resolutions within our support tracking system.

• Product Knowledge: Continuously enhance your understanding of our evolving product suite and services to deliver exceptional, high-level technical guidance.

• Feedback Loop: Provide continuous, data-driven insights to our internal engineering team to facilitate the enhancement and development of our products based on real-world customer needs and challenges.

⛳️ Requirements

• Education: A minimum of a Bachelor's Degree in Computer Science, Information Technology, or a related engineering discipline, preferably from a reputable Private University (Universitas Swasta).

• Experience: At least 2 years of demonstrated experience in IT support, technical customer success, or roles focusing on cloud technical customer support.

• Technical Foundation: Strong knowledge of Amazon Web Services (AWS), Web Development, Programming Logic, and Computer Networks.

• Excellent, professional English communication skills, both verbal and written (essential for international client interactions).

• Analytical Thinking: Outstanding problem-solving abilities and the capacity to maintain composure, clarity, and efficiency under pressure.

• Shift Flexibility: Total willingness and capability to work full-time according to the Pacific Standard Time (PST) / Los Angeles time zone (GMT-8).

• Preferred Skill: A strong background or proficiency in programming (coding) is highly desirable to enhance assistance in advanced technical debugging.

🏝️ Benefits

• Competitive Compensation: An attractive salary package well-aligned with the technical demands of the role and night shift obligations.

• Remote Work Ecosystem: A fully remote setup that allows you to work comfortably from anywhere in Indonesia.

• Career Advancement: Direct management, ongoing professional coaching, and development support from IBMC.

• Global Exposure: An exceptional opportunity to collaborate with international stakeholders, global clients, and cutting-edge SaaS technologies.

• Health & Wellness: Comprehensive Health Insurance coverage (BPJS or equivalent) and other standard corporate benefits.