Technical Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver technical assistance to end users.

• Diagnose and resolve technical problems associated with hardware and software.

• Install and set up both software and hardware components.

• Oversee and track IT assets.

⛳️ Requirements

• Proven experience in providing support to end users.

• Strong knowledge of Windows 7 and Windows 10 operating systems.

• Intermediate to advanced skills in Apple macOS.

• Intermediate to advanced expertise in Mobile Device Management (MDM) for both iOS and Android platforms, along with basic familiarity with Microsoft Intune.

• Understanding of the IMAC process (Install, Move, Add, Change).

• Experience in IT asset management, including desktops, laptops, mobile devices, and other IT peripherals.

• Familiarity with ITIL and Agile methodologies, including exposure to SLAs and ticketing systems.

• Network troubleshooting skills and knowledge of TCP/IP.

• Understanding of Microsoft 365 architecture and the Office 365 ecosystem.

• Experience in antivirus troubleshooting, particularly with Trend AV and other enterprise antivirus solutions.

• Proficiency in hardware troubleshooting across various vendors such as HP, DELL, and LENOVO.

• Experience with software deployment using SCCM.

• Skills in manual software installation and troubleshooting.

• Ability to manage tasks and prioritize effectively.

• Focus on enhancing end-user experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.