Technical Support Engineer

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Advanced Troubleshooting: Delivering second-tier technical support through phone, email, and onsite visits to address intricate product issues.

• Client Training: Facilitating onsite and web-based seminars to instruct customers on the correct implementation and usage of products.

• Sales Integration: Recognizing opportunities for further sales and service expansion during client interactions.

• Case Management: Monitoring open customer issues, providing status updates, and following up to ensure effective resolutions.

• Knowledge Development: Producing technical bulletins, reviewing manuals, and supporting new software deployment and training initiatives.

⛳️ Requirements

• Education: A high school diploma is required; an Associate’s degree in Electrical or Mechanical Engineering is highly preferred.

• Experience: 3 to 5 years of relevant technical support or field service experience.

• Technical Proficiency: Expertise in specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.

• Complex Problem Solving: The capacity to apply "excellent judgment" in navigating variables in complex technical scenarios and making impactful decisions.

• Communication Skills: A strong ability to convey technical information to vendors, customers, and internal teams through reports and presentations.

🏝️ Benefits

• Hybrid remote work arrangements

• Generous paid time off & holidays

• Paid parental leave & on-site motherhood rooms

• On-site café & complimentary beverage stations

• Indoor fitness facility & outdoor walking paths

• 401(k) with matching & service contributions

• Health, dental, vision, life insurance

• Short & long-term disability

• Fertility & adoption support

• Undergraduate & graduate tuition reimbursement

• Professional development assistance

• Health & wellness programs