Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver outstanding technical assistance to customers and partners through chat, email, phone, and screen sharing sessions.

• Provide professional updates to customers through the support system, adhering to established Service Level Agreements (SLAs).

• Diagnose intricate issues and ensure prompt resolution.

• Develop, manage, and publish articles for Flexera's Knowledge Base.

• Effectively communicate with Product Management and Engineering regarding defects and enhancement requests.

• Willingness to work hours that accommodate Flexera's global customer base (APAC, EMEA, North America).

⛳️ Requirements

• 3 to 4 years of relevant experience.

• A strong customer focus and commitment to service excellence.

• Excellent analytical and problem-solving abilities.

• Demonstrates intellectual curiosity.

• Willingness to learn new technologies and skills.

• Exceptional communication and interpersonal skills.

• Strong verbal, written, and listening skills in English.

• Employs an effective communication strategy tailored to the situation, context, and audience.

• Successfully communicates and receives intended messages while fostering relationships.

• Capable of managing multiple tasks and prioritizing based on customer Service Level Agreements (SLAs), while maintaining urgency for a positive customer experience.

• Works well in a team environment and collaborates effectively with colleagues.

• Thrives in a globally diverse team and across the organization to meet objectives.

• Prioritizes the team's interests above personal ones.

• Adapts to changing environments and seeks opportunities for positive change.

• Strives to understand and support the needs of others.

• Comfortable in a fast-paced environment that promotes team success.

• Experience with at least one cloud service provider (AWS, GCP, Azure).

• Preferred certifications include AWS Cloud Practitioner or Azure Fundamentals.

• Familiarity with Container technologies (Kubernetes) is a plus.

• A bachelor's degree in a technical field is preferred (Engineering, Computer Science, IT, etc.).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off