This is a fully remote position, open to applicants in Florida.

• Assist customers with operational and technical inquiries pertaining to the FL3XX platform.

• Investigate and resolve reported issues.

• Support customers and partners with questions related to API and integration.

• Analyze logs, requests, payloads, and platform behavior to identify root causes.

• Collaborate closely with Product, Engineering, and Customer Success teams.

• Articulate technical concepts to both technical and non-technical audiences.

• Aid in documenting recurring issues, workflows, and best practices.

• Contribute to enhancing the overall customer support experience.

• Strong technical curiosity coupled with a problem-solving mindset.

• Experience in SaaS support, technical support, or customer-facing technology roles.

• Comfortable with APIs, integrations, and web-based systems on a conceptual level.

• Ability to interpret API documentation and request/response structures.

• Familiarity with tools like Postman, browser developer tools, Jira, HubSpot, or similar platforms is advantageous.

• Excellent written and verbal communication skills.

• Capability to work independently in a remote setting.

• Experience in business aviation is a significant plus.

• A smart, fun, international, and motivated team to collaborate with.

• The chance to work with an industry-leading platform that facilitates business aviation operations globally.

• Opportunities to participate in trade shows and conferences.

• Strong emphasis on your personal and professional growth, with access to the latest tools and technologies.

• Flexible working arrangements. This position allows for remote work with ample flexibility.

• A supportive team and an innovative, fast-paced work environment.

Technical Support Engineer

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