Technical Support Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Support customers with their setup inquiries for our products, including the Consent Management Platform, Preference Management Platform, integrations, APIs, and more.

• Diagnose and replicate issues, escalate when necessary, and collaborate closely with our Engineering team to implement resolutions, test solutions, and follow up with clients.

• Offer insights on product features.

• Evaluate and qualify feature requests.

• Assist in prioritizing the bug backlog.

• Contribute to both internal and external documentation efforts.

• Provide training and support to Didomi's customer-facing and internal teams.

• Suggest and engage in projects aimed at enhancing operations and improving customer experience, such as automations, extensions, and sample applications.

⛳️ Requirements

• Bachelor’s degree in Computer Science or equivalent experience (e.g., bootcamp).

• Solid understanding of how websites and web applications operate.

• Several years of experience in roles such as Technical Support Engineer, Technical Account Manager, or Solutions Engineer.

• Proficient in both written and spoken English and French.

• Knowledge of JavaScript and frontend frameworks (expertise is a plus).

• Familiarity with the technology, media, or e-commerce sectors.

• Excellent problem-solving abilities and the capability to explore options and identify alternative solutions.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Flexible working hours and remote work options.

• Opportunities for professional development and training.

• A supportive and inclusive work environment.