Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of resolving technical challenges for a range of enterprise clients.

• Act as the main point of accountability for customer accounts.

• Independently investigate and address intricate production issues.

• Manage minor to moderate configuration changes with ownership.

• Compose clear and professional incident reports and root-cause analyses.

• Serve as a proponent and initiator for AI-enhanced working methods.

• Foster a culture centered on continuous improvement.

⛳️ Requirements

• Minimum of 3+ years in a technical, customer-facing support or implementation position, specifically for enterprise B2B SaaS clients.

• Strong problem-solving skills and the capacity to navigate ambiguous, high-pressure situations independently while exercising sound judgment.

• Exceptional written and verbal communication abilities.

• Familiarity with graph databases (e.g., Neo4j), NoSQL data stores, or distributed SQL systems (e.g., Yugabyte).

• Basic understanding of Groovy or another object-oriented programming language.

• Experience with REST APIs and API testing tools like Postman.

🏝️ Benefits

• Immediate opening for a Technical Support Engineer.

• Engage in investigating and resolving complex technical challenges for enterprise clients.

• Utilize technical skills to troubleshoot issues across applications, configurations, and infrastructure.

• Reporting hierarchy to the Manager of Customer Support.